Last Updated:
If you need to cancel or modify a scheduled consultation or service, please contact us at least 48 hours in advance. Cancellations made within 48 hours may be subject to a cancellation fee of up to 50% of the service cost.
We understand that circumstances may change, and we will work with you to reschedule appointments when possible. However, last-minute cancellations prevent us from offering that time slot to other clients.
To cancel or reschedule a service, please contact us via email or phone using the contact information provided at the end of this policy. We recommend confirming your cancellation in writing to ensure proper processing.
Refunds for cancelled services will be processed within 10-14 business days to the original payment method, minus any applicable cancellation fees.
Due to the custom nature of our interior styling services, all design fees are non-refundable once work has commenced. However, we are committed to ensuring your satisfaction and will work with you to address any concerns.
Design services include consultation, concept development, space planning, material selection, and design documentation. Once these services have been provided, they cannot be returned or refunded as they represent intellectual property and professional expertise.
If you are not satisfied with any aspect of our design services, please contact us immediately. We will work with you to make reasonable adjustments and modifications to ensure your satisfaction, subject to the scope of the original agreement.
In exceptional circumstances, such as our inability to complete services as agreed, we may offer a partial refund at our discretion. Such decisions will be made on a case-by-case basis.
If we have sourced products on your behalf, the following return policy applies:
To initiate a return, please contact us with your order number and reason for return. We will provide you with return instructions and a return authorization number, which must be included with your return shipment.
We reserve the right to refuse returns that do not meet these conditions or that show signs of excessive wear, damage, or misuse. Items returned without authorization may not be accepted.
If your return is approved, we will process your refund within 10-14 business days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are generally non-refundable unless the return is due to our error (wrong item, defective item, etc.). Original shipping fees will be deducted from your refund unless otherwise specified.
You will receive an email confirmation once your refund has been processed. The time it takes for the refund to appear in your account depends on your bank or credit card company's processing time, which is typically 3-5 business days.
If you have not received your refund within the expected timeframe, please contact us with your order number and we will investigate the issue.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Please inspect all items upon delivery and report any damage or defects within 48 hours of receipt. Delayed reporting may affect our ability to process your claim, especially if the damage could have occurred after delivery.
For damaged items, we may request additional documentation such as photos from multiple angles, packaging condition, and delivery documentation. This helps us process your claim quickly and identify any shipping issues.
We will cover all costs associated with returning damaged or defective items, including shipping, and will expedite replacement shipments when possible.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
This policy ensures accurate inventory management and allows us to process returns and new orders efficiently. You will receive a refund for the returned item once it is received and inspected, and you can then place a new order for the item you prefer.
If you are exchanging for an item of different value, you will be charged or refunded the difference accordingly. All exchange-related transactions are subject to the same return and refund policies.
Some items may be marked as final sale and are not eligible for return or refund. This will be clearly indicated at the time of purchase, both on the product page and in your order confirmation.
Final sale items typically include clearance items, custom-made pieces, personalized products, and items purchased during special promotions. These items are sold as-is and cannot be returned unless they are defective.
We recommend carefully reviewing product descriptions and terms before purchasing final sale items, as all sales are final once the order is placed and confirmed.
Special orders and custom-made items are generally non-returnable and non-refundable unless they are defective or do not match the specifications agreed upon in writing.
Custom items are created specifically for you and cannot be resold, which is why they are not eligible for standard returns. We work closely with you during the design and production process to ensure the final product meets your expectations.
If a custom item does not meet the agreed specifications, we will work with you to make corrections or adjustments. In cases where this is not possible, we will evaluate refund options on a case-by-case basis.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective item, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
We are not responsible for items lost or damaged during return shipping. Please ensure items are properly packaged and insured when returning them to us.
For large or heavy items, we may arrange for pickup or provide specific return shipping instructions. Additional fees may apply for special return arrangements.
Some items may be subject to a restocking fee of up to 20% of the item price. This fee helps cover the costs of inspecting, repackaging, and restocking returned items.
Restocking fees, if applicable, will be clearly disclosed at the time of purchase and will be deducted from your refund amount. Items returned due to our error are not subject to restocking fees.
For questions about returns or to initiate a return, please contact us at:
Email: info@xarlenoxrrscyxau.world
Phone: +1 (212) 555-0194
Address: 45 George Street, New York, NY 10002, USA
Please include your order number, item details, and reason for return in your communication. This will help us process your request quickly and efficiently.
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all return inquiries within 24-48 hours.
We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to customers who have made recent purchases.
Your use of our services after any changes to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about our return procedures.
The return policy in effect at the time of your purchase will apply to your order, regardless of any subsequent changes to this policy.